STORE POLICIES

Last updated: 20/12/25

Welcome to The House of Evermore, anywhere we refer to The House Of Evermore we may use any of the following “we,” “our,” “us” "I" etc.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us online.

1. Information We Collect

We collect the following types of information:

Personal Information

Name
Email address
Billing and shipping address
Phone number (if provided)

Payment Information

Payment card details and related data are processed securely via our payment partners (e.g., Stripe, PayPal). We do not store your full payment card information on our servers.

Website Usage Data

IP address
Browser type
Pages visited
Time and date of your visit
Referring website

We may collect this automatically through cookies or analytics tools (such as Google Analytics).

Newsletter Information.

If you subscribe to our newsletter, we collect your email address and any preferences you choose to share with us.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase or account
Send marketing emails (with your consent)
Improve our products, website, and customer experience
Prevent fraud and maintain website security
Comply with legal obligations

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity: to fulfil your order or provide requested services
Consent: for marketing communications and newsletter sign-ups
Legal obligation: to comply with tax and accounting requirements
Legitimate interests: to improve our business and protect against fraud

4. Sharing Your Information

We only share your data when necessary with:

Payment processors (e.g., Stripe, PayPal)
Delivery and shipping providers
Email marketing services (for newsletters, if you’ve opted in)
Website hosting and analytics providers

All third parties are required to keep your information secure and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies to:

Enable website functionality (like shopping cart features)
Analyse site performance and visitor behaviour
Personalise your experience

You can control or delete cookies in your browser settings. Some parts of the site may not function properly without them.

6. Marketing and Communication Preferences

You may choose to receive marketing emails from us about new designs, promotions, or updates. You can unsubscribe anytime by clicking the link in our emails or contacting us directly.

7. Data Retention

We keep your information only as long as necessary to:

Fulfil your order and provide support
Meet legal, accounting, and tax obligations
Resolve disputes and enforce our policies

After this, your data will be securely deleted or anonymised.

8. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing of your data
Withdraw consent for marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, please contact us via our contact page.

9. Data Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

10. International Transfers

If any third-party service providers process your data outside the UK, we ensure they do so under legally recognised safeguards such as the UK adequacy framework or standard contractual clauses.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us, via our contact page.

If you’re not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

RETURN POLICIES

Returns and Refunds

At The House of Evermore, your satisfaction matters to us. As a small business offering handmade and bespoke items, we do our best to ensure every product meets high standards. Please read our returns policy carefully before placing your order.

Made to Order & Personalised Items

We do not accept returns or offer refunds for any made-to-order or personalised items, in accordance with the Consumer Contracts Regulations 2013 — unless the item is faulty or damaged.

All items other than stickers, other than stickers are made to order.

Some stickers are made to order where a colour or finish is selected.

Premade Items

Refunds or exchanges are available for premade items. Please contact us within 7 days of receiving your item to discuss your request.

This would only apply to stickers, where you are not selecting the finish.

Faulty or Damaged Items

All items are thoroughly inspected before dispatch. However, we understand that damage can sometimes occur during transit.

If your item arrives faulty or damaged, please contact us as soon as possible — and within 7 days of delivery — so we can find a suitable resolution. We may offer a replacement or a refund, depending on stock availability and your preference.

Returns Procedure

To request a return, refund, or exchange, please contact us within 7 days of delivery.
Once your return is accepted, we will provide you with the return shipping address.
Returned items must be received by us within 30 days of the return request being accepted.

Return Conditions

Items must be returned in their original, unused condition, with all packaging, tags, and labels intact.
We cannot accept returns for items that show signs of use, wear, damage, or alteration.
The customer is responsible for securely packaging the return.
We recommend using a tracked postal service, as we cannot be held responsible for returns lost or damaged in transit.

Legal Note – Distance Selling Regulations

Under the Distance Selling Regulations, buyers are required to take reasonable care of items while in their possession.

We kindly request that all items are returned in resalable condition, with their original packaging and any labels included.

Items that do not arrive in resalable condition or within the stated timeframe will be returned to the buyer, and no refund or exchange will be issued.

Refund Processing Time

Refunds will be issued within 2 working days of receiving the returned item(s).

All returned items are subject to inspection to ensure they meet the return conditions outlined above.

Exchanges

If your item is faulty or damaged, we’re happy to offer an exchange. If a replacement is unavailable, a full refund will be issued instead.

ORDERING AND SHIPPING TIMES

Where possible, The House of Evermore, attempts to be as 'slow of a fashion' brand as possible.

The majority of our items are made to order. As The House of Evermore does not hold large quantities of stock, therefore it can take between 7-10 days to make and ship our orders. For example, if you place an order before 5pm on Monday the 1st, your order will be dispatched on or before the following Wednesday the 10th.

Where possible we endeavour to fulfil our 'made to order' orders faster than 7-10 days. If you need your order faster than this, please message us and we will accommodate where possible.

For our premade items, The House of Evermore will endeavour ship within 2 working days.

Once your order has been shipped, you will receive confirmation.

All our orders are shipped via Royal Mail. The postage price will be confirmed at the time of ordering.

We are currently only able to ship to mainland Great Britain. We apologise, unfortunately due to new regulations we are unable to ship to Northern Ireland or the EU.